Optics at home
Mobile app for optical customers. (Branding and identity modified for confidentiality)
Year
2026
About the Project
A mobile application designed for an optical retail chain, integrating product purchasing, service booking, production tracking, and customer communication into a single digital platform.

The app covers the full customer journey — from booking an eye exam to receiving finished glasses.
Optics at home
Mobile app for optical customers. (Branding and identity modified for confidentiality)
Year
2026
About the Project
A mobile application designed for an optical retail chain, integrating product purchasing, service booking, production tracking, and customer communication into a single digital platform.

The app covers the full customer journey - from booking an eye exam
to receiving finished glasses.
Context
Purchasing prescription glasses involves multiple steps: eye examination, lens selection, manufacturing, and pickup.

The main pain point was the lack of transparency after placing an order.
Customers had no visibility into production stages or estimated readiness.

Additionally:
Service bookings were handled offline
Support required phone calls
My Role
I was responsible for UX architecture and visual design.


My contributions included:
  • Designing the service booking flow with time slot selection
  • Structuring the retail catalog
  • Creating the production status tracking interface
  • Translating manufacturing stages into a clear digital model
  • Designing the in-app chat for customer support
  • Building the profile area with order and prescription history


I collaborated closely with the project manager and client to align the interface with operational workflows.
Key Design Decision
I structured the product around three core experience layers that reflect how users actually interact with the service. The first layer brings clarity to the production process through stage-based tracking, so users always understand what is happening with their order. The second layer focuses on booking and managing appointments, making scheduling fast and intuitive. The third layer integrates direct communication with the store manager, allowing users to quickly resolve questions without leaving the app.

The manufacturing process was visualized as:

Order received → Lenses in production → Assembly → Ready for pickup

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Made on
Tilda